Dr. Barlow is author of Branded Customer Service: The New Competitive Edge and A Complaint is a Gift. She is President of TMI US, a multinational consulting firm. Janelle earned her Ph.D. at the University of California at Berkeley.

What you can expect to learn: Janelle will broaden your view of what branding really is and show how customer interactions are key to the viability and growth of your business. You will explore the relationship between branding and customer service, how it has changed with technology, and how to make it work for your organization.

Dr. Tichy is a leading authority on leadership development and professor of organizational behavior at the Ross School of Business at the University of Michigan. He coauthored Judgment: How Winning Leaders Make Great Calls with Warren Bennis.

What you can expect to learn: Compelling evidence that judgment is the core of leadership. Noel will discuss the three key phases in the judgment process: what happens before the leader makes a decision, what the leader does during the decision-making that determines whether it will be the right choice, and implementation. 

Dr. Goldner is the creator of the Business Operating System Solution for Enterprise Results and author of the soon to be published What's Under the Hood? A 10-Point Check-up for Driving High Performance in Business.

What you can expect to learn: Jane helps companies get to their next level of success by building a well-connected organization that communicates across boundaries and is able to attract, develop, and retain valuable employees. She is a trusted advisor to many organizations including The Coca-Cola Company and the National Guard.