• What do I need to know about folder redirect?

• What is the first thing I should try whenever I have a problem?

• What is the number one fix for misbehaving applications (that aren't fixed by a reboot)?

• I like to be self-sufficient in fixing my own problems; do you have any advice on how I can try to fix my own problems?

• Why can't I print?

• How do I add a printer?

• How do I logon in the Labs?

• What are some daily/weekly tasks I can perform on my system?

• What is the best way to organize my files?

• How should I back up my computer?

• What should I do when a piece of hardware does not work?

• You need to install new software.

• I think the network is down.

• How do I setup an auto-reply/out of office email message?

• When your problem is resolved (independent of IT Services efforts).

• What do I need to know about folder redirect?

Folder redirect saves your Desktop and My Documents where they can easily be backed-up and restored if your hard drive should fail. A copy of each file is stored locally in case of network outages. For more information see Folder Redirect FAQ.

• What is the first thing I should try whenever I have a problem?
Restart your application. For example, if Word acts funny try closing and reopening Word. If that doesn't fix it, try rebooting your computer.

• What is the number one fix for misbehaving applications (that aren't fixed by a reboot)?
Reinstall the software.

• I like to be self-sufficient in fixing my own problems; do you have any advice on how I can try to fix my own problems?

1. Correlation
What else changed around the time the problem started?

2. Process of Elimination
Try removing and re-adding pieces to see if you can find the culprit.

3. Research
Search online for others discussing similar problems.  Their discussion will often include a solution, and at the very least may provide more details to help you refine the situation.

• Why can't I print?
If you leave your machine on at night, it's possible that something happened to disrupt the network connection.  If this has happened, it will prevent you from printing.  The easiest solution for this type of problem is to reboot your computer and once you've logged back in, you should be able to print without any problems.

If it's a local printer (one attached to the computer directly), 1) Verify that the printer is turned on, 2) Restart your computer and attempt to print, 3) Try uninstalling and reinstalling the printer.

• How do I add a printer?
For MGT-owned computers you can open Internet Explorer and type \\magilla in the address field, or go to Start -> Run and type \\magilla in the Open field.  This will bring up a listing of all of the network printers.  If you double-click on the printer that you wish to add, your system will add it for you.  The exception to this will be the lab computers in the Undergraduate Lab, the Graduate Commons Lab, and the CIBER Lab; these machines cannot add new printers.

• How do I logon in the Labs?
You must be a Management student with an active account, be taking a management class, or be employed by the College of Management.  Students should use their prism/kerberos accounts (e.g., gtg572d or jsmith3).  If you dont' have an account, you should go to Rich/OIT.  If you know you have a working account and qualify for access but can't login, you should check with IT Services.

• What are some daily/weekly tasks I can perform on my system?
Place all of your documents under the “My Documents” folder to help keep everything in one place.  Run a defrag (Start>Run>dfrg.msc) weekly to keep your computer from slowing down.  And backup your work (copy your My Documents folder to a CD, zip drive, USB drive, etc.).

• What is the best way to organize my files?
SAVE WORK DOCUMENTS UNDER YOUR “MY DOCUMENTS” FOLDER

• How should I back up my computer?

The following files/folders should definitely be backed up: “Desktop”, “My Documents”, and "Favorites”

Windows XP

Backup Preparation

•  Open Windows Explorer.

•  Expand the “Documents and Settings” folder under the C Drive.

•  Identify the folder named after your username and open it

•  Copy and paste the “Desktop” and “Favorites” folders to the "My Documents” Folder.

Remember to check the size of your "My Documents" folder after you have everything copied into it to ensure that it will fit onto your backup media. 

•  Copy and paste your "My Documents" folder onto the backup media

•  If it is a CD or DVD, choose the File Menu

•  Choose the “Write these files to CD” option

• What should I do when a piece of hardware does not work?

•  Verify that the piece is plugged in.

•  Unplug the piece and replug it back in.

•  Restart your computer.

•  If it still does not work, contact IT Services.

• You need to install new software.

•  If you have administrator rights and would like to install the program yourself, contact IT Services for licensing verification and to confirm that your system can handle the install.

•  If you do not have administrator rights or would like for IT support to install the program, contact IT services for assistance.

• I think the network is down.

Check both your web browser and Outlook to verify the problem is with the network.

If only Outlook is not working, verify that you are connected by looking in the bottom

left corner. If it says Offline, click on the word and uncheck "Work Offline". If it says anything else, contact IT Serivces.

• How do I setup an auto-reply/out of office email message?

From Outlook, select "Out of Office Assistant" from the Tools menu.

From Webmail, select "Options" from the menu. The "Out of Office Assistant" is the first option.

• When your problem is resolved (independent of IT Services efforts).

• If you fixed the problem or the problem went away, contact IT services by calling the help desk to let us know that the outstanding item has been resolved. By keeping the help desk updated, we are able to assist more people in a timely manner.
• Please fill out the IT services evaluation that you will receive via email.