Computer Support
IT Services supports the installation, configuration, operation, and recovery of all MGT-owned computers through the IT Services help desk. Requests can be submitted in person, by phone, by email, or by web form. Note that tickets are prioritized based on impact to user's ability to work. For example, a network problem will generally take precedence over a speaker problem.
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Printer Support
IT Services also supports the installation, configuration, general operation, and recovery of all MGT-owned printers through the IT Services help desk in much the same fashion as computers. However, we have outsourced toner management – that is, stocking, delivery, installation, recovery & recycling, system cleaning, and physical maintenance – to NC Office Solutions.

For general operational concerns, like "I can't print" or "Is my printer connected OK?," please contact our help desk. However, for toner replacement or a physical problem with the printer, please contact NC Office Solutions using these guidelines:
• To access the printer service request form, use the following information:
    Login - gtech
    Password - gtech
• Once you're logged in, select the "Place a Service Request" link on the left-hand
side of the screen.
• Use the printer ID# located on the sticker of the printer in question.
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Software Installation
IT Services manages the software licenses and their installations for the College of Management. Please note that software should only be installed on an MGT-owned computer by IT Services personnel, which may be requested through the help desk. If you need to have software that is not owned by the College of Management installed on your MGT-owned PC, please be prepared to provide licensing evidence to IT Services to keep on file. These steps are necessary to protect the systems and environment, as well as address auditing concerns.

These popular applications must currently be purchased on a per user basis:

• ACT! - Website
• Adobe Acrobat - Website
• Eviews - Website
• Lisrel - Website
• Scientific Workplace - Website
• Stata - Website

The following can be purchased via state contract from the MSD Website

• Amos (now owned by SPSS) - Website
• MS Project - Website
• MS Visio - Website
• Macromedia Dreamweaver - Website
• Macromedia Studio MX - Website
• Adobe Pagemaker - Website
• Adobe Photoshop - Website
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IT Purchasing
All IT related purchases should be requested through the help desk by submitting a request online via the Purchasing Request Form (coming soon). This is critical to allow IT Services to be able accurately assess the environment it is supporting, as well as to make sure that purchases are consistent with the college’s architecture and the user’s needs. All requests should include a project number or a dean’s authorization to bill general funds.
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Backend Services
IT Services currently offers the following Back Office services for Employees:

Email

Microsoft Exchange - Requires MS Outlook2003 on WinXP SP2

1. The instructions below are listed to help you change your existing outlook setup from the old server to the new server
2. In Control Panel. Double click on the Mail icon and Click on the Show profiles Button. If you only have one profile set to the old system, click on the properties button. If you have more than one profile, choose the profile that was set to access the old College of Management email server. Also make sure Outlook is closed.
3. Click on the E-mail Accounts... Tab
4. Choose the view or change existing e-mail accounts option and click next
5. Click on the Change button
6. Server:   aeatLcamex10.campus.gtri.ext
7. Username: (Erase what is in the box and replace with your username i.e ab12
8. Go into More Settings (you will likely get a connection error first, just click cancel).
9. Under Connections, choose "Use HTTP to Connect" and click "Exchange Proxy Settings"
10. Check all check boxes
11. First field: mail.mgt.gatech.edu
12. Second field: msstd:mail.mgt.gatech.edu
13. Drop down box: basic authentication
14. Click Ok, Ok, and then Check Name
15. Fill in your user name and password: Format: AD\username then click OK
16. Click next and finish
17. Click Close and Ok and open up outlook
18. Don't forget to use "AD\username" to login

Print Services
While on a MGT-owned machine connected to the building’s internal wired network (i.e. not in a conference room, breakout room, hallway, classroom, or on the wireless) you can connect to any network printer by going to Start – Run, and typing \\magilla.
Magilla is our print server.

File Sharing
We offer file shares to the Administrative Units to share work. These must be setup by IT Services as a mapped drive, and are only accessible while on a MGT-owned machine connected to the building’s internal wired network (i.e. not in a conference room, breakout room, hallway, classroom, or on the wireless).
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Lab Administration
We currently administer two labs to support the MGT class related work. All students enrolled in a MGT class, even if they are not MGT majors, are able to use the lab.

All lab computers feature the following applications:
• Windows XP
• Microsoft Office 2003
• SecureCRT
• RealOne Player
• Windows MediaPlayer
• Quicktime
• SPSS
• Microsoft Visual Studio
• SAP Client 6.20 PC-MDS
• WinQSB 2.0
• StatPro
• WS_FTP LE
• Adobe Acrobat Reader
• Lisrel 8.53 Student
• FTS Web (www.ftsnet.com)
• Ghostscript and Ghostview
• Datastream Advance

Reservations
The labs can be reserved for professor directed lab work during operating hours, or for special business functions after hours, by contacting the help desk.

Downtime
Whenever a reservation or a scheduled maintenance is confirmed, notices will be posted around the entrance of the lab. In the case of the graduate lab these times will be coordinated with the Graduate Office.
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Fringe Services
Administration of our Data Services (link data services page), including WRDS (link WRDS account request page)
We manage the user account management for the contracted service’s product; in the case of WRDS, this means receiving and processing all requests for accounts, as well as addressing issues as they arise (e.g. account expiration).

Employee List Services
We currently manage subscriptions to the main employee distribution lists for the college of management, which is hosted on http://lists.gatech.edu .

Management of the COM Intranet
We manage user accounts for the College of Management Intranet, which is outsourced to WebExOne at http://mgt.webexone.com .

Inventory Management
In addition to our own internal inventory, we manage the state inventory for the College of Management, which is composed mostly of servers and furniture. This includes providing a full building and loan agreement audit annually.

Risk Management
We are responsible for filing and maintaining risk management records for all IT related products.

Other IT-related Services
Student Computer and Campus IT Services Support
OIT Walk-In Support is now located in the Resource Center on the ground floor of the Library. For more information about the Resource Center, visit http://librarycommons.gatech.edu/resource_center/index.php.
– Website

Building Maintenance
Building maintenance is handled by the MGT Facilities Manager, including:
• Phones
• Electrical
• Air Conditioning
• Keys
• Copiers
– Website

Intranet and Web Presence
The MGT Intranet and overall web presence is managed by Joe Macri.
–

OIT Services
OIT supports the following services:
• LAWN - Website
• Classrooms & Conference Room Presentation Technology - Website
• WebCT - Website
• Student Email - Website
• Web Services
 — Individual - Website
 — Unit/Departmental Web Services - Website
• Shared Calendaring - Website
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